The X Factor


Those closest to me know how much I love learning...and people. It’s true I have a crush on humanity. It’s a good thing that cultivating the employee experience at work is what I do for my vocation. My vocation feels like a vacation. It’s because when I see greatness in action I can’t help but feel it. Greatness in action reminds me of the idea that we are all fearfully and wonderfully made.

Are you with me? People rock, and recently, I attended X4 The Experience Management Summit. It’s a gathering of business-minded geeks who love people, meaningful work, ideas, and breakthroughs.

Here are my top 10 takeaways from about what it takes to break through in business and life. I think you’re going to really like these...

  1. Sir Richard Branson, “Often breakthroughs start with a frustration.” Sir Richard started Virgin Airlines after experiencing a gap in service while trying to catch a flight. He positively attacks frustration with curiosity and action.

  1. Oprah Winfrey, “I make no decisions without thinking about intentions first.” Oprah’s breakthrough moment came when she decided to live from the inside-out connecting to her values and living by intention.

  2. President Barrack Obama, “What happened to me over the years was the shedding of fears.” President Obama had to move past paralyzing fears about screwing things up. He laid his ego aside and was able to lead by surrounding himself with smart people and solving problems.

  3. Adam Silver, NBA Commissioner, “There is no substitute for experiences.” Understanding the power of instant feedback and trusting the data leads to breakthrough experiences for everyone.

  4. Dan Reynolds, Lead Singer of Imagine Dragons, “You have to get past bullshit to authentic.” for him, breakthroughs happened when he discovered the freedom to live authentically.

  1. Ryan Smith, Co-founder, and CEO of Qualtrics, “Companies are either competing on experience or on a race to the bottom.” Breakthrough moments happen when our products or services become an experience.

  2. Sukhinder Singh Cassidy, CEO/Entrepreneur of Stub Hub, “We must understand the power of live.” Breakthroughs happen by understanding the science behind your work. For example, live events are scientifically proven to reduce stress while improving happiness and wellbeing.

  1. Dan Carter, CHRO Patagonia, “Restoring people to a better place at work.” While most companies are causing stress and taking from employees - Patagonia values freedom and an unconventional culture that says, “let my people go surfing.” A value-based culture that drives tremendous value in employees wellbeing.

  1. Ashton Kutcher, Actor, “Breakthrough happens when we wake up.” Ashton feels waking up and being present to the modern day problems is necessary to evoke change and breakthrough to a better world.

  2. Jeff James, Disney Institute, “The extent to which you care for your people and teams is the extent at which they will serve each other and your clients.” Jeff and Disney believe in the inside-out model of service that leads to breakthrough experiences.

One thing that all these people had in common was a desire to serve and make life better for others. You and I have the same opportunity every single day. As I was traveling back from Salt Lake City I ran into a spirited entrepreneur who wasn’t attending a conference but was passionately living out her values and breakthrough moments. She summed it up best with the theme of her amazing brand and line of merchandise. She shouts, “Be Good to People!"

#PositiveThinking #ExperienceManagement #Leadership #positivepsychology